Administrative Policies

Issues related to the organization’s administration of the Health Professions Act, Regulation and Bylaws – enforceable through administrative action.

3.3(a) Use of Registrant Information

The College of Chiropractors of Alberta (CCOA) is committed to protecting the privacy, confidentiality, accuracy, and security of registrants’ personal information collected, and to use and retain it in the course of conducting our duties as a regulatory health profession.

In response to the Personal Information Protection Act (PIPA) and any other applicable legislation, and reflected in CCOA’s Administrative Policy 3.3 (a), CCOA, its council members, officers, employees and volunteers are required to comply with this legislation and will be given restricted access to personal information solely to perform the legislated or administrative services provided by CCOA. Other persons or organizations who act for, or on behalf of, the CCOA are also required to comply with the principles of the Policy and will be given restricted access to personal information solely to perform the services provided for the CCOA.

The CCOA collects personal information from the following sources:

  • registrant applications;
  • renewal applications;
  • registrant profile information on CCOA member database
  • registrant surveys
  • registrant calls for interest

Use of Registrant Personal Information

The CCOA retains registrant personal information to conduct organizational business, including but not limited to:

  • maintain a complete record of membership in the CCOA;
  • maintain individual and collective communication with registrants and respond to their enquiries;
  • collect and manage registrants dues and assessments;
  • provide clinic contact information to the public; communicate about issues of interest and concern to our membership (newsletters, Council communiques, registrant notices, etc.);
  • recruit volunteers; • contact registrants as subject matter experts; and
  • provide information to government and to the public as set out in the Health Professions Act.

Restrictions

Registrant information may not be used for purposes other than CCOA business. Restrictions on use of this information include:

  • Individual staff use for personal purposes
  • Council member use for personal purposes
  • Provision of registrant information to CCOA volunteers, CCOA registrants or other organizations without the express written permission of the Privacy Officer except as required in the execution of CCOA activities authorized by legislation.

Requests for Registrant Personal Information

Requests for personal information that are deemed to be outside of this policy or unclear in the propriety of the request will be forwarded to the Privacy Officer for determination and decision. In the event the Privacy Officer is unable to make this determination, the decision will reside with CCOA Council. These requests, along with the response provided, will be maintained in CCOA central filing.

General Disclosure of Registrant Personal Information

The Registrar is identified as the CCOA’s Privacy Officer. Any inquiry, request or concern related to privacy matters should be made in writing to the CCOA:

Registrar registrar@theccoa.ca